The airline recently achieved a seemingly modest goal, shaving four minutes off each trip. JetBlue Airways, the largest carrier at Logan International Airport in Boston, operates three-quarters of its flights in the congested Northeast corridor, and it is often near the bottom of the pack for on-time performance, a standing it is working to change. Airlines “look at every flight, and if there is a flight that is delayed, they study why,’’ said Keith Gerr of FlightStats Inc., a flight information publisher based in Portland, Ore. On-time performance has become something of a science, industry specialists say. Anyone who has navigated cabin aisles crowded with passengers jamming belongings into overhead bins knows what that is like. Crews now routinely deal with crowded flights and more passengers hauling carry-on luggage, which can slow boarding. Arrival performance has improved partly because airlines operate fewer flights than they used to, but reduced passenger capacity has created new complications. American's shares added 1.9% on Thursday to $19.89.During the first 10 months of 2012, on-time arrival rates at US airports were the highest they have been since 2003, with 82 percent of flights landing within 15 minutes of their scheduled time, according to the Department of Transportation. Southwest shares fell 1.6% to $48.66 on Thursday.Īmerican on Thursday reported a $169 million profit for the third quarter, thanks to federal aid, and revenue of $8.97 billion, up from $3.17 billion during the same period a year ago.
Southwest first trimmed its schedule in August after operational strains and complaints from labor unions about employee exhaustion. That along with a surge in Covid-19 cases led to a revenue hit of $300 million, he said. "Our active (versus inactive) and available staffing fell below plan and, along with other factors, caused us to miss our operational ontime performance targets, and that created additional cost headwinds," Kelly said. Southwest's revenue rose to $4.68 billion in the quarter up from $1.79 billion in the third quarter of last year. The airline reported a third-quarter profit of $446 million on Thursday compared with a $1.6 billion loss year earlier, thanks to a boost from federal aid and voluntary leaves of absence by employees. The revenue hit, announced in quarterly results, came from flight cancellations, customer refunds and "gestures of goodwill," Southwest said.ĬEO Gary Kelly said in an earnings release that the airline's 2022 schedule "reflects more conservative staffing assumptions, as well, all compared to historical norms."
8 in Orlando, one of the airports that Southwest highlighted as an issue in an customer apology, the airline had canceled more than a third of its scheduled departures, while American Airlines canceled 16% of its departures and Spirit Airlines scrapped 6%, according to aviation consulting firm Cirium. Its closest rivals, including those in Florida, had relatively minimal cancellations. 13. It blamed the meltdown on bad weather in Florida and air traffic control issues, which was compounded by staffing shortages. Southwest canceled more than 2,000 flights between Oct.
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